Privacy Policy

At One & Only Maids, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it.

1. What We Collect

When you interact with us (book a service, request a quote, or contact us), we may collect:

  • Name
  • Email address
  • Phone number
  • Home address (for service appointments)
  • Payment details (processed securely through our payment provider)
  • Any notes or instructions you provide about your home

We may also collect basic website data like:

  • Pages you visit
  • Time spent on the site
  • Device/browser type

2. How We Use Your Information

We use your information to:

  • Schedule and deliver cleaning services
  • Communicate with you about bookings or updates
  • Process payments
  • Send confirmations and receipts
  • Improve our website and services
  • Send service-related messages, including email and SMS notifications (you can unsubscribe or opt out at any time)

We do not sell your personal information.

3. How Your Information Is Shared

We only share your information when necessary:

  • With trusted team members or cleaners assigned to your service
  • With secure payment processors to complete transactions
  • When required by law

Everyone we work with is expected to keep your information private and secure.

4. Payments

We do not store your full credit card details.
Payments are handled through secure third-party providers.

Your card is only charged according to the terms agreed at booking.

5. Data Retention

We keep your information only as long as needed to:

  • Provide our services
  • Maintain records for legal or accounting purposes

After that, it is securely deleted or anonymized.

6. Security

We take reasonable steps to protect your information from:

  • Unauthorized access
  • Loss or theft
  • Misuse

However, no system is 100% secure, so we encourage you to use strong passwords and keep your information safe as well.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Ask us to correct or update your information
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications at any time

To do this, just contact us.

8. Cookies & Tracking

Our website may use cookies to:

  • Improve your browsing experience
  • Understand how visitors use our site
  • Support advertising and remarketing

You can disable cookies in your browser settings if you prefer.

9. Third-Party Links

Our website may contain links to other websites.
We are not responsible for how those sites handle your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page.

11. SMS Communication

If you provide your phone number, you may receive SMS (text messages) from One & Only Maids related to your bookings, appointment reminders, service updates, or occasional promotions.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not share or sell your phone number for third-party marketing purposes.

12. Contact Us

If you have any questions about this policy or your data, contact us:

One & Only Maids
Email: info@oneandonlymaids.ca
Phone: (514) 547-3363
Website: https://www.oneandonlymaids.ca