Privacy Policy
At One & Only Maids, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it.
1. What We Collect
When you interact with us (book a service, request a quote, or contact us), we may collect:
- Name
- Email address
- Phone number
- Home address (for service appointments)
- Payment details (processed securely through our payment provider)
- Any notes or instructions you provide about your home
We may also collect basic website data like:
- Pages you visit
- Time spent on the site
- Device/browser type
2. How We Use Your Information
We use your information to:
- Schedule and deliver cleaning services
- Communicate with you about bookings or updates
- Process payments
- Send confirmations and receipts
- Improve our website and services
- Send occasional offers or updates (you can unsubscribe anytime)
We do not sell your personal information.
3. How Your Information Is Shared
We only share your information when necessary:
- With trusted team members or cleaners assigned to your service
- With secure payment processors to complete transactions
- When required by law
Everyone we work with is expected to keep your information private and secure.
4. Payments
We do not store your full credit card details.
Payments are handled through secure third-party providers.
Your card is only charged according to the terms agreed at booking.
5. Data Retention
We keep your information only as long as needed to:
- Provide our services
- Maintain records for legal or accounting purposes
After that, it is securely deleted or anonymized.
6. Security
We take reasonable steps to protect your information from:
- Unauthorized access
- Loss or theft
- Misuse
However, no system is 100% secure, so we encourage you to use strong passwords and keep your information safe as well.
7. Your Rights
You have the right to:
- Request access to your personal information
- Ask us to correct or update your information
- Request deletion of your data (where applicable)
- Opt out of marketing communications at any time
To do this, just contact us.
8. Cookies & Tracking
Our website may use cookies to:
- Improve your browsing experience
- Understand how visitors use our site
- Support advertising and remarketing
You can disable cookies in your browser settings if you prefer.
9. Third-Party Links
Our website may contain links to other websites.
We are not responsible for how those sites handle your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page.
11. Contact Us
If you have any questions about this policy or your data, contact us:
One & Only Maids
Email: info@oneandonlymaids.ca
Phone: (514) 547-3363
Website: https://www.oneandonlymaids.ca