Terms Of Service

Welcome to One & Only Maids. By booking a service or using our website, you agree to the terms below.

1. Services

One & Only Maids provides residential cleaning services.
All bookings made through our website are service requests and are subject to availability and confirmation.

2. Bookings & Payments

  • Payment is charged after the service is completed, unless stated otherwise
  • You agree to provide accurate billing and contact information
  • Prices are based on the details you provide (size, condition, extras, etc.)

If the actual condition of the home differs significantly, we may:

  • Adjust the price
  • Adjust the scope of work
  • Or reschedule the service

3. Cancellations & Rescheduling

We require at least 24 hours’ notice to cancel or reschedule.

  • Late cancellations (under 24 hours) may be subject to a $50 cancellation fee
  • If our team cannot access the property at the scheduled time, a lockout fee may apply

4. Access to Property

You are responsible for ensuring our team can access the property at the scheduled time.

This may include:

  • Providing keys, codes, or instructions
  • Ensuring pets are secured

If we cannot enter, the appointment may be canceled and fees may apply.

5. Condition of the Home

We expect homes to be in reasonable condition for cleaning.

We do not handle:

  • Hazardous materials
  • Biohazards
  • Pest infestations
  • Excessive clutter or unsafe environments

If we arrive and conditions are unsafe or outside scope, we may refuse service.

6. Post-Construction Cleaning — Site Readiness

Post-construction cleaning is intended to take place after construction, renovation, repair and trade work has been completed.

Before One & Only Maids arrives and begins service, the property must be cleaning-ready. This means:

  • contractors, subcontractors and tradespeople have completed all work that may create dust, debris, footprints, residue or otherwise affect the areas being cleaned;
  • no sanding, cutting, drilling, drywall work, painting, plastering, electrical work, plumbing work or other construction or trade activity that may interfere with the cleaning is taking place;
  • construction materials, tools and excessive construction debris have been removed from the areas being cleaned; and
  • our team has safe and unobstructed access to all areas included in the service.

Construction or trade work must not continue or resume while post-construction cleaning is in progress if that work may create dust, debris, traffic or contamination in areas being cleaned or already cleaned.

If the property is not cleaning-ready when our team arrives, or if construction or trade work continues or resumes during the service, One & Only Maids may pause the service, decline to clean affected areas, or require the service to be rescheduled, subject to applicable law.

Any cleaning or re-cleaning required because of construction, renovation or trade activity occurring after our service has begun is outside the original scope of work. Additional cleaning will only be performed if authorized by the client and will be charged at the applicable additional-service rate disclosed to the client.

One & Only Maids is not responsible for dust, debris, footprints, paint, residue or other contamination created by contractors, subcontractors, tradespeople, occupants or other persons after an area has been cleaned.

If the service cannot reasonably or safely be completed because the property was not cleaning-ready, the service may be terminated or rescheduled in accordance with these Terms and applicable Québec law. The client remains responsible for amounts lawfully payable for services already performed and other amounts recoverable under applicable law.

7. Satisfaction Guarantee

If you are not satisfied, please contact us within 24 hours of your cleaning.

We will:

  • Review the issue
  • Offer a re-clean if appropriate

Refunds are not guaranteed and are handled case by case.

8. Damages & Liability

We take care when cleaning your home. However:

  • Any damages must be reported within 24 hours
  • We are not responsible for:
    • Pre-existing damage
    • Normal wear and tear
    • Items not secured properly

Our liability is limited to the value of the service provided.

9. Items of Value

Please secure or store valuable or fragile items before your appointment.

We are not responsible for:

  • Cash
  • Jewelry
  • Sentimental or irreplaceable items

10. Pets

Pets must be secured or controlled during the cleaning.

We are not responsible for:

  • Escaped pets
  • Injuries caused by pets

11. Website Use

By using our website, you agree not to:

  • Misuse or attempt to disrupt the site
  • Provide false information
  • Attempt unauthorized access

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms at any time.
Updates will be posted on this page.

14. Governing Law

These Terms are governed by the laws of Quebec, Canada.

15. Contact

One & Only Maids
Email: info@oneandonlymaids.ca
Phone: (514) 547-3363
Website: https://www.oneandonlymaids.ca